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Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Contact Us

We serve clients in the following areas of London: Brentford Brentford End Chiswick Hillingdon Heath Ruislip Gardens Ruislip Manor South Ruislip Uxbridge Richmond Upon Thames Barnes Cole Park East Sheen Fulwell Ham Hampton Hill Hampton Wick Kew Mortlake North Sheen Petersham Richmond St Margarets Strawberry Hill Teddington Twickenham Whitton Kingston upon Thames Kingston Vale Wimbledon Park Canary Wharf Docklands East Smithfield Spitalfields Wapping Camden Agar Town Belsize Park Bloomsbury Camden Town Chalk Farm Dartmouth Park Fitzrovia Fortune Green Frognal Gospel Oak Hampstead Haverstock Highgate Holborn Kentish Town Kings Cross Primrose Hill St. Giles St Pancras Somers Town South Hampstead Swiss Cottage Tufnell Park West Hampstead Highgate Muswell Hill Chelsea Harbour Fulham Hammersmith West Kensington White City Islington Clerkenwell Farringdon Highgate Islington Kensington and Chelsea Albertopolis Bayswater Belgravia Brompton Chelsea Chelsea Harbour Earl's Court Holland Park Kensal Town Kensington Knightsbridge Ladbroke Grove North Kensington Notting Hill South Kensington West Brompton West Kensington World's End Bayswater Belgravia Covent Garden Fitzrovia Hyde Park Knightsbridge Lisson Grove Maida Vale Mayfair Marylebone Millbank Paddington Pimlico St James's St John's Wood Soho Victoria Westbourne Green West End of London Westminster City Centre Barnet Arkley Barnet Barnet Gate Brent Cross Brunswick Park Burnt Oak Childs Hill Church End Cockfosters Colindale Colney Hatch Cricklewood East Barnet East Finchley Edgware Finchle Friern Barnet Golders Green Grahame Park The Hale Hampstead Garden Suburb Hendon The Hyde Mill Hill Monken Hadley Muswell Hill New Barnet New Southgate North Finchley Oakleigh Park Osidge Southgate Temple Fortune Totteridge West Hendon Whetstone Woodside Park Ealing Acton Dormer's Wells Ealing East Acton Greenford Hanwell Horsenden Hill Montpelier North Acton Northfields Northolt Norwood Green Perivale Pitshanger South Acton Southall West Ealing West Twyford Park Royal